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FAQ’s Reward Programme

Earn Points and Make a Difference

How do I earn points?

There are a number of ways you can earn points within Beauty Buddy.

    1. Add honest product reviews – the more details the more points
    2. Join our Beauty Squad
    3. Complete a pointed survey
How many points can I earn a month?

Currently the amount of points you can earn in one calendar month are capped. You can earn a max of 500 points for reviews, 500 points for surveys and 50 for joining our Beauty Squad. These may change over time.

Will I get points backdated for the reviews I have already added before this programme launched?

No, however, if you are a member of our Beauty Squad when the programme launches you will receive 50 points on launch date. Also Beauty Buddies that have over 100 reviews will be awarded with some extra points.

How many points do I earn for a review?

You can earn anything from 0 to 15 points for each review. It depends, the more detail you include the more points will be rewarded. For example rating a product and adding nothing else is 0 points. However, if you also include a title and detailed description of how the product worked for you and add a quality video review of you using the product or showing the product, you can earn up to 15 points. Each time you leave a review you will be notified of the points you have earned.

Please note images that do not include the actual product or the product in use and likewise video reviews that do not include the product being used add no value to our community. These images/videos will be removed and any points earned for these will be deducted. 

How many points do I earn for a survey?

We use the surveys in a number of ways. 

Sampling Notification: If a Sampling Notification Survey is sent to you it is to see if you want to be included in a sampling campaign and receive a free product to use and review. This survey currently has no points, however, you will get the points for the product review when you add it.

Brand Survey: Where you answer questions supplied to Beauty Buddy by a brand, it will depend on the number of questions asked. From 10 to 150 points will be available. The number of points will be displayed on the survey before you start so you will always know how many points you can earn.

Cosmetic and Personal Care Testing: When we work with a brand to substantiate product claims it is similar to product sampling but with some additional steps. The initial survey asking you if you want to be part of the campaign earns 0 points. However, the Q&A survey you complete at the end of the product trial can earn you from 100 to 250 points.  The number of points available will be displayed on the Q&A survey and shared with you in advance. 

Beauty Buddy Q&As: Sometimes at Beauty Buddy we will reach out for your opinion on different subjects via a survey. You can earn between 10 and 50 points for each completed survey.  The number of points will be displayed on the survey before you start so you will always know how many points you can earn.

How do I know when I have a survey to complete?

You will receive an alert when you open Beauty Buddy if there is a survey waiting for you to complete. You can also check by going to your profile page, click the burger menu in the top right hand corner and select Surveys. If there are any active surveys available for you to complete they will be listed here. Most surveys have a limited time span so check in weekly just in case!

How do I see how many points I have?

You can see your current total points by opening the Reward Store. Go to your profile, click the burger menu and select the Reward Store.

How do I redeem my points?

Simply go to the Rewards Store in the app and select an available item that you want to redeem points for and then confirm it.

Can I get cash for my points?

No, the loyalty points you earn through our programme have no monetary value and cannot be exchanged for cash. They are only redeemable for the available rewards offered within the app at the time of their redemption.

What can I spend my points on?

You can check out all the valid charities, sustainability programmes and vouchers that you can spend your points on in the Rewards Store in the app. This will change regularly. Some vouchers are limited so it will be on a first come first served basis.

Do my points expire?

Yes, all points earned in our loyalty program will expire 12 months from the date they were earned. This means that any points not redeemed within this timeframe will be forfeited and removed from your account. We encourage our members to regularly check their points balance and redeem rewards in a timely manner to avoid any loss of points.

If I amend a review to make it better will I get the additional points?

If you have a review that you added in this current month and you make changes to it to increase its points value then yes. However, reviews added from previous months can be updated but no additional points will be gained. 

Why have I not received a survey yet?

Surveys are relatively new in the app and have been targeted at specific audiences. As we expand this feature you will have more opportunities to complete surveys if you wish. Remember that surveys are time critical so keep an eye out every week for new surveys.


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